Please read these terms carefully before registering or using any surgavip services. By using our platform, you agree to comply with all conditions stated herein.
Only users aged 18 and above are eligible to register. One account per individual, phone number, and device is permitted.
All bonuses are subject to the stated rollover requirements. Bonuses cannot be directly converted to cash until rollover conditions are met.
Deposits are processed instantly. Withdrawals are processed within 15–30 minutes after successful KYC verification. Minimum and maximum limits apply.
You are responsible for keeping your password and login details confidential. SurgaVIP will never ask for your password through any channel.
Fraud, multiple account usage, bonus abuse, and any attempt to manipulate the system will result in immediate account suspension.
Surgavip reserves the right to amend these terms at any time. Registered users will be notified and the new terms take effect as soon as they are published.
For inquiries about these terms, contact surgavip customer support via 24-hour live chat.
Surgavip is an online entertainment platform operating under a valid license, offering a variety of games including Slots, bingo, Fish Shooting Games, Live Casino, and table games to eligible users.
These Terms and Conditions ("Terms") govern your use of the surgavip website at surgavip.vin, the SurgaVIP mobile app, and all related services provided by our platform. These Terms are to be read together with Privacy Policy and Responsible Gaming Policy us, forming part of the overall agreement between you and SurgaVIP.
If you disagree with any part of these Terms, you are advised not to use the SurgaVIP platform. Continued use after the Terms are updated will be considered acceptance of the new terms.
To use surgavip services, you must meet all of the following eligibility requirements:
By registering at SurgaVIP, you confirm that all information provided is accurate, complete, and up to date. Any false or misleading information constitutes a serious breach of these Terms.
Each user is only permitted to have one (1) account surgavip. Multiple account registration by the same individual — whether using a different name, phone number, email address, device, or payment method — is strictly prohibited.
During registration, you are required to provide:
You are fully responsible for maintaining the confidentiality of your password and account login details. SurgaVIP will not be liable for any losses arising from unauthorised access resulting from your failure to keep your account secure.
Transferring, selling, or sharing your account with any other party is strictly prohibited. A SurgaVIP account is personal and non-transferable.
Surgavip accepts deposits via the following fully supported payment methods in Malaysian Ringgit (MYR): DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost.
Deposit conditions:
Withdrawal conditions:
Surgavip offers a range of bonuses and promotions to new and existing members. All bonuses are subject to the terms and rollover requirements stated in the relevant promotion terms.
General bonus terms:
Surgavip reserves the right to void any bonus and associated winnings if there is evidence of abuse, fraud, or a breach of bonus terms. Any attempt to exploit bonuses or promotions through multiple accounts or other means is considered fraud.
More details about current promotions can be found on the surgavip Promotions.
All games on surgavip are operated by a verified RNG (Random Number Generator) system certified by an independent body. The outcome of each game is final and cannot be disputed unless a verifiable technical error has occurred.
Important notes regarding gameplay:
All Live Casino games involve live dealers and are conducted in real time. Live game outcomes are final unless a dealer error can be proven through video recording.
The following activities are strictly prohibited on the SurgaVIP platform and may result in account suspension or closure without notice, forfeiture of account balance, and legal action where necessary:
Surgavip reserves the right to suspend or close any account at any time for the following reasons:
Account closure upon user request: You may request closure of your SurgaVIP account at any time through the customer support section. Any valid balance will be returned to your original payment method once all security checks are completed.
If an account is closed due to a terms violation, surgavip reserves the right to withhold any credit balance associated with fraudulent activity. Legitimately earned balances may be returned at surgavip's discretion once the investigation is complete.
Surgavip makes every effort to ensure the platform operates smoothly, securely, and consistently at all times. However, there are certain limits to our liability:
Valid game results cannot be voided. If you have a dispute regarding a game result, you may contact the SurgaVIP support team within 48 hours of the incident for an investigation to be carried out.
Surgavip reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon being published on the surgavip website.
Notifications of material changes to these Terms will be sent to your registered email address. It is your responsibility to ensure your registered email address remains active and up to date.
Continued use of the surgavip platform after any amendments to the terms constitutes your acceptance of and agreement to the revised terms. If you do not agree with the revised terms, you must stop using the surgavip platform.
For any inquiries regarding these Terms and Conditions, please contact the surgavip support team via live chat, available 24 hours a day, 7 days a week. Our team will help clarify any section that is unclear in plain, easy-to-understand language.